Online store experiencing issues due to Cloudflare outage

Incident Report for Twice

Resolved

This incident has been resolved.
Posted Nov 18, 2025 - 18:52 UTC

Update

Cloudflare has fixed their issue, and the online store and other affected services are now operational.
Posted Nov 18, 2025 - 15:59 UTC

Update

Cloudflare continues to have issues
Posted Nov 18, 2025 - 12:42 UTC

Monitoring

Online store is operational. We keep on monitoring the issue
Posted Nov 18, 2025 - 12:18 UTC

Identified

We are experiencing partial outage for our online store and payment link services. This is due to internal issues of our service partner Cloudflare, which we rely on to manage the service networking. We are monitoring the issue. The Cloudflare incident can be found from: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
Posted Nov 18, 2025 - 11:51 UTC
This incident affected: Online stores.