A fix is being released and all refunds should be back to normal by 21:30. Our team and our payments partner team are monitoring. After the fix all transactions can be normally refunded.
Posted Mar 09, 2023 - 18:50 UTC
Update
We identified with our payment provider possible causes and our teams are continuing investigating the issue.
Posted Mar 09, 2023 - 15:20 UTC
Investigating
Customers reported repeated errors when trying to refund purchases made using Rentle Payments, our engineers are currently investigating and new information will be updated in our status page.