Email Delivery Issues

Incident Report for Twice

Update

All emails should now be working normally. We are currently working on resending emails that were not delivered during the incident.
Posted Sep 09, 2025 - 10:55 UTC

Monitoring

Most new emails, including order confirmations, are now being processed and delivered again. We are continuing to work on restoring full functionality so that all emails are sent without disruption.
Posted Sep 09, 2025 - 07:25 UTC

Identified

Since September 8th, 5:00 PM EEST, our system has been experiencing an issue where emails (such as order confirmations and notifications) are not being processed or delivered. Our team is actively investigating and working on a fix.
Posted Sep 08, 2025 - 17:00 UTC
This incident affects: Online stores and Store Admin.